AHMED HASSAN
Middle East Sales Manager
Profile summary
Highly accomplished and results-oriented Mechanical Engineer with more than 13 years of progressive experience in After Sales management, technical support, and customer relationship management in Toyota Industrial Equipment and BT Material Handling. Exceptional at employing dynamic management styles to ensure operational efficiency and timely completion by meeting quality, safety, and regulatory standards. “Problem Solver” by nature with an aptitude to see the “big-picture,” including end-to-end business impacts. Committed to adding value, exceeding expectations, and consistently delivering superior levels of technical and customer service. Exceptional written and oral communication skills and possess the ability to learn new procedures quickly and efficiently.
Key skills
Professional experience
Managed to solve the technical issues that our Centers (Service and Parts) faced by communicating with the International Suppliers (Toyota Industrial Equipment, BT Material Handling and Raymond) for any technical issues, warranty issues, and After-Sales issues to find the proper solution. Making monthly achievement reports to the International Suppliers (Toyota Industrial Equipment, BT Material Handling and Raymond) to ensure that our Centers (Service and Parts) meet the achievement requirement. Contributing to the achievement of revenue, gross profit, labour sales, and GDI and increase customer retention through efficient distribution plans for the Centers Service and Parts operations, effective after-sales marketing campaign, and high operational productivity. Monitor and evaluate the daily performance of the Centers (Service and Parts) teams to ensure that the business performances are met by taking corrective action in conjunction with the management, whenever required. Responsible for managing the daily functional and operational activities of the ALJIE service & parts Ensuring that Centers (W/S) have proper consumables stock and dealing with different suppliers to guarantee the highest service quality in parallel with company profits. Manage the utilization of all the ALJIE service facilities, service fleet, tools, and equipment to ensure that all areas in the Service Center are operating in accordance to the policies related to safety, welfare, integrity and branding image of the company. Design On-Job-Training and career path programs for Center’s (Service and Parts) team in coordination with ALJHITCL (Abdul Latif Jameel High Institute For Training & Continuous Learning) to enhance skills and productivity and improve associate delight and retention. Monitor implementation of warranty policy and procedures by carrying out periodic analyses including warranty claim and KPI analysis to satisfy customers and maintain the branding image and reputation of the company.
- Managed to solve the technical issues that our Centers (Service and Parts) faced by communicating with the International Suppliers (Toyota Industrial Equipment, BT Material Handling and Raymond) for any technical issues, warranty issues, and After
- Sales issues to find the proper solution.
- Making monthly achievement reports to the International Suppliers (Toyota Industrial Equipment, BT Material Handling and Raymond) to ensure that our Centers (Service and Parts) meet the achievement requirement.
- Contributing to the achievement of revenue, gross profit, labour sales, and GDI and increase customer retention through efficient distribution plans for the Centers Service and Parts operations, effective after
- sales marketing campaign, and high operational productivity.
Covering and expand Sales in Middle East Region for Forklift Attachment Successful market research for the Region , Market analysis AND Action Plan. Strong Knowledge B2B Business and Spare Parts Management starting form Inventory management, Pricing and Sales. Budget analysis, costing Analysis CAPEX and OPEX understanding Impalement effective sales Strategies depending on Competitors Research, Excellent Team communication skills Arabic, English and Deutsch
Manage Service Centers in terms of Manpower, facility, and service marketing to achieve targets set by the Service operations department in areas of customer satisfaction, customer retention, gross service sales, and net profit. Formulated region W/S to be ASEC (After Sales Service Evaluation and Certification) certified and successfully managed centers after-sales activities to ensure that all activities were carried out as per the company’s policies and procedures through effective communication and monitoring. Strategically planned the training schedules for the technicians for the different STEPs of Toyota Material Handling" training programs. Accomplished KAIZEN functions in W/S such as preparing vans interior design to be mobile workshops and implemented the 5S technique.
- Manage Service Centers in terms of Manpower, facility, and service marketing to achieve targets set by the Service operations department in areas of customer satisfaction, customer retention, gross service sales, and net profit. Formulated region W/S to be ASEC (After Sales Service Evaluation and Certification) certified and successfully managed centers after
- sales activities to ensure that all activities were carried out as per the company’s policies and procedures through effective communication and monitoring. Strategically planned the training schedules for the technicians for the different STEPs of Toyota Material Handling" training programs. Accomplished KAIZEN functions in W/S such as preparing vans interior design to be mobile workshops and implemented the 5S technique.
Inspected, troubleshoot and generated the technical reports and quotations, operated by hand in major repairs such as overhauling engines, hydraulic pumps and control valves. Evaluated mechanical and electromechanical systems and products by designing and conducting research programmes, implementing principles of mechanics, hydraulics, heat transfer, and materials. Proficiently provided engineering information by answering questions and requests.